Terms and Conditions
If you do not agree to these Terms, you must not: (i) access or use any of our Sites, or (ii) register for or request cleaning or any other Services from Extreme Maids. We reserve the right to replace, modify, update, alter, or revise these Terms from time to time, in whole or in part, in our sole discretion, with or without notice, by posting a revised version. YOUR CONTINUED USE OF ANY OF OUR SITES OR SERVICES AFTER WE POST ANY REPLACEMENTS, MODIFICATIONS, UPDATES, ALTERATIONS, REVISIONS, OR OTHER CHANGES TO THESE TERMS WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES. FURTHERMORE, BY ACCESSING OR USING OUR SITES OR BY ORDERING PRODUCTS OR SERVICES FROM EXTREME MAIDS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND REVIEWED THESE TERMS IN THEIR ENTIRETY AND YOU AGREE AND ACKNOWLEDGE THAT THE TERMS CONTAINED HEREIN CONSTITUTE BINDING AND ENFORCEABLE OBLIGATIONS ON YOU.
•Use of Our Services
You may only use the Services provided by Extreme Maids if you are capable of legally forming a binding contract, and doing so would be in compliance with this Agreement and all applicable laws, rules and regulations. Any use of the Services by anyone under eighteen (18) years of age is strictly prohibited and in violation of this Agreement. The Services are also not available to any Users previously removed from any Service by Extreme Maids for any reason.
Extreme Maids’ obligations: As part of the Services that we provide, you may order, and our representatives may provide, cleaning Services for your residence. Extreme Maids uses reasonable efforts to ensure that all cleaning Services will be provided in a professional, workmanlike, and satisfactory manner. If you are unhappy with our cleaning Services, we will come back and re-clean. If we still fail to perform to your satisfaction, we will issue you a full refund of amounts paid.
User obligations: If you desire to make a reservation for a cleaning Service, then you must: (i) electronically submit a cleaning reservation and verify the location of your residence; (ii) ensure that Extreme Maids’ representatives will have access to your residence at the reserved time; and (iii) provide payment for all services rendered in accordance with the billing policies set forth herein. You understand that it is your responsibility to remove from plain sight and/or secure all valuables in your residence before our representative arrives to clean your residence. Failure to adhere to your obligations hereunder may result in our inability to provide you with a cleaning. In no event will Extreme Maids be liable to you or any third party for any alleged or actual damages or losses resulting directly or indirectly from your failure to adhere to your obligations under this Agreement.
You are solely responsible for the activity that occurs on your Account, and you must keep your Account password confidential and secure. You must notify Extreme Maids immediately of any breach of security or unauthorized use of your Account. Extreme Maids will not be liable for any losses or damages caused by or resulting from any unauthorized use of your Account. You may never use another User’s Account without permission.
By providing Extreme Maids your email address you consent to our using the email address to send you Service related notices, including any notices required by law, in lieu of communication by US Mail or any other means of communication.
In order to create an Account with any of our Sites, you must be at least eighteen (18) years of age. You represent to us that you are at least eighteen (18) years old. If you are not, please do not set up an account with any of our Sites.
•Online and Mobile Services Rules
While using our Sites, you agree not to: (i) provide or use any fraudulent, false, deceptive, misleading or inaccurate personal or contact information, or impersonate any third party; (ii) upload to, transmit through, or display on any of our Sites any content, data, or material that is unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene or otherwise objectionable, or infringes our or any third party’s intellectual property or other rights, including any confidential, proprietary or trade secret information of any third party; (iii) restrict any other User from using or accessing any of our Sites, including, without limitation, by means of hacking or defacing any portion of our Sites; (iv) violate any applicable laws, regulations, or ordinances; (v) engage in spamming; (vi) transmit any software or other content, data, or material that contains any viruses, worms, trojan horses, defects, or other destructive items; (vii) modify, adapt, translate, distribute, reverse engineer, decompile or disassemble any portion of our Sites; (viii) remove any copyright, trademark or other proprietary rights notices contained in or displayed on any portion of our Sites; or (ix) collect any personally identifiable information, including, without limitation, Account information, from the Sites.
•Making Purchases for Services
•Making Purchase on Our Sites
Descriptions, images, features, specifications, products, price and availability of any products or Services are subject to change without notice. We make reasonable efforts to accurately display our available and current products and Services and all related features thereof on our Sites. We may, in our sole discretion, and with or without prior notice: (i) change the products or Services that we provide; (ii) limit the availability or quantity of any product or Service; (iii) discontinue or stop providing and products or Services or features thereof; (iii) permanently or temporarily terminate or suspend your access to the Services for any reason, including, without limitation, any violation of this Agreement, or for no reason at all; (vi) impose conditions on any coupon or promotional offer; and/or (v) refuse to provide any User any product or Service for any reason.
If you elect to place an order to purchase any products or Services, you agree to pay the amount presented to you on the billing screen in accordance with the terms on the billing screen and as otherwise set forth in the Terms of this Agreement. Extreme Maids may, in its sole discretion, at any time for any reason, with or without notice, change the fees and costs for our products and Services. The amount presented to you on the billing screen will always reflect the latest fees or charges for products and Services. Payment for Services is due or debited upon day of cleaning Services. You can also arrange for recurring business, in which case, payments are due or debited on each day of cleaning Services. For recurring business Users, all prior payments must be paid in full before your next scheduled cleaning. Extreme Maids will only accept major credit cards and debit cards. Extreme Maids will not accept cash or check. You will receipt an email receipt for any credit or debit card transaction for cleaning Services in accordance you’re your booking request. Also, Extreme Maids reports all delinquent accounts to a third party making you responsible for all collection, attorney, and legal fees for any outstanding balance on your Account.
For recurring business Users, you are required to provide a thirty (30) day cancellation notice. Extreme Maids exclusively reserves and books times and days to serve our recurring business Users; as such, if you fail to provide the requisite thirty (30) day notice, Extreme Maids reserves the right, in its sole discretion, to charge for any cleaning scheduled for you within the thirty (30) day period using the method of payment you have on file, or charge a $30.00 cancellation fee. We only accept written notices by email, mail or in person.
For all other Users, you may cancel your cleaning Service reservation by notifying us of your desire to cancel at least twenty-four hours prior to the scheduled cleaning time. Any appointment cancelled less than twenty-four hours prior to the scheduled cleaning time will be subject to a $30.00 cancellation fee.
Extreme Maids reserves the right to refuse Service to anyone. We reserve the right to cancel appointments, in our sole discretion. Notwithstanding anything to the contrary in the Terms of this Agreement, if Extreme Maids cancels a scheduled appointment for Services, we will provide a refund of any fees or charges already paid to us for such scheduled appointment, provided the cancellation is not due to any act or omission by the User.
•Refund Policy; Complaints
If you are unhappy with our cleaning Services, we will come back and re-clean. If we still fail to perform to your satisfaction, we will issue you a full refund of amounts paid. If you have a complaint about the products or Services provided by Extreme Maids, please contact us using the contact information provided below.
You agree to pay all charges incurred by your Account, or incurred by users of your credit card, debit card, or other payment method used in connection with your Account. You further agree to pay any and all applicable federal, state and local taxes, if any, relating the any purchase of products or Services from Extreme Maids.
Our representatives are very important to us, and we are determined to keep them safe. In addition to the obligations and warranties set forth herein, you hereby acknowledge and agree that Extreme Maids is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk of the location and residence. We will not use ladders or move anything heavier than 40 lbs. If you would like us to clean behind any heavy appliances or furniture, like a refrigerator, oven, or sofa, please remove or move them prior to the cleaning visit to allow access to such areas. We may, either before or during the provision of Services, not use or cease using any material or cleaning equipment provided by you if we think, in our sole and absolute discretion, that the use of such materials or cleaning equipment poses a risk to health or safety. Furthermore, we may, either before or during the provision of Services, not provide or cease the provision of Services where carrying out the Services presents, in our sole and absolute discretion, a risk to health and safety. Additionally, if any member of your household requires the use of syringes, please insure that they are disposed up safely. Any secure container, like a coffee can, can be used to store used syringes and/or needles prior to final disposal. Any unexpected stab by an unsecure needle can pose serious health concerns to our representatives.
•Home Access with Key; Lock Outs
You get to pick how we gain access to your residence: (i) open the door; (ii) hide a key somewhere; (iii) authorize us with the concierge or leasing office; or (iv) provide us with a copy of your key. Rest assured that no personal information that would identify your name or address is used to label your keys. We use a random internal code only. For security, we do not store keys in the same office where clients’ addresses are kept, nor do we make copies of the keys.
A $50.00 fee will be assessed in the event that our representatives arrive and are unable to access the premises. The second lock out occurrence will result in a $100.00 fee. For any lock out occurrence thereafter Extreme Maids reserves the right, in our sole and absolute discretion, to charge the entire cleaning service fee(s).
We reserve the right to arrive for scheduled appointments within the 90 minute windows provided. For example, of your cleaning is scheduled for arrival between 11:00 a.m. to 12:30 p.m., our team will arrive between that 90 minute window. This allows us to create routes according to home locations.
In order for use to perform our job, you should leave the place uncluttered. This means clothes, toys, and general items should be picked up off the floors. If you can’t or are unable to de-clutter your residence prior to a cleaning, please let us know, so we can offer you an organizing service prior to the cleaning.
1.Pets and Animals
Please secure your pets appropriately (i.e., travel crate or kennel). We are kind to our pets, but Extreme Maids is not responsible for them.
If an Extreme Maids’ representative breaks an item or causes any damage to your property during a schedule cleaning, you must submit a damage report within 48 hours of the service day, by notifying the company, either by email, phone call or in person. You must identify the following: (1) what was damaged; (2) the cost to replace (fair market value of the item); and (3) pictures showing the damage. Upon receipt of a damage report, Extreme Maids will first interview the representatives that cleaned your residence. If, after reviewing the damage report and interviewing the representatives Extreme Maids, in its sole discretion, feels that it is responsible for the damage, Extreme Maids may, in its sole discretion, pay for or fix the damaged item or refund your money for the cleaning service.
•License Grant and Restrictions
Extreme Maids hereby grants you a non-exclusive, non-transferable, right to use the Sites and Services, solely for your own personal, non-commercial purposes, subject to the terms and conditions of this Agreement. All right not expressly granted to you are reserved by Extreme Maids and its licensors.
You hereby agree that you shall not: (i) license, sublicense, sell, resell, assign, distribute or otherwise transfer to any third party the Services or the Software in any way; (ii) modify or make derivative works based on the Services or Software; (iii) disable any licensing or control feature of the Services or Software or allow the Software to be used with such features disabled; (iv) share, rent or lease you right to use the Services or Software; (v) reverse engineer, decompile, translate, create derivative works, decipher, decrypt, disassemble, or otherwise convert the Services or Software; or (vi) create a similar product using similar ideas, features, functions, images, or graphics of the Services or Software.
Extreme Maids, or its licensors, shall own all right, title, and interest, including all related intellectual property rights, in and to the Software and the Services, including, without limitation, any and all suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Software or Services. This Agreement does not in any way convey to you any rights of ownership in or related to the Software or Services provided by Extreme Maids, or any intellectual property related thereto. Extreme Maids name, logo, and product and service names associated with and incorporated in the Software and Services are trademarks of Extreme Maids or other third parties, and no right or license is granted to you to use them.
YOU AGREE THAT YOUR USE OF THIRD PARTY PROPERTIES, INCLUDING, WITHOUT LIMITATION, YOUR USE OF ANY CONTENT, INFORMATION, DATA, ADVERTISING, PRODUCTS, OR OTHER MATERIALS ON OR AVAILABLE THROUGH SUCH SITES, SOFTWARE AND SERVICES, IS AT YOUR OWN RISK AND IS SUBJECT TO THE TERMS AND CONDITIONS OF USE APPLICABLE TO SUCH SITES, SOFTWARE AND SERVICES.
•Non-Solicitation of Extreme Maids’ Representatives
You hereby understand and acknowledge that Extreme Maids has expended extensive time and resources finding, hiring, retaining, and training its employees, contractors, and agents. Accordingly, you hereby agree that you shall not directly or indirectly, whether individually or as an owner, officer, director, employee, consultant or agent of any company or other entity, in any manner whatsoever, hire or attempt to hire, retain, engage or solicit, in any manner any employee, consultant, subcontractor or agent of Company to perform cleaning services for a period of not less than two years from the date the employee or contractor last work for Extreme Maids. All of our employees and independent contractors have signed a non-compete agreement with Extreme Maids and are prohibited from soliciting business from our customers for the benefit of him/herself or on behalf of any third party during the term of their employment and for a period of two years following the termination of their employment for any reason.
•Disclaimer of Warranties
OUR SITES, PRODUCTS AND SERVICES, INCLUDING ALL MATERIALS INCORPORATED THEREIN, ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR DIRECTORS, OFFICERS, SHAREHOLDERS, MANAGERS, MEMBERS, EMPLOYEES, CONTRACTORS, AGENTS, REPRESENTATIVES AND AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. NOTE: CERTAIN APPLICABLE LAWS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. NO STATEMENT OF OURS OR ANY OF OUR DIRECTORS, OFFICERS, SHAREHOLDERS, MANAGERS, MEMBERS, EMPLOYEES, CONTRACTORS, AGENTS, REPRESENTATIVES AND AFFILIATES SHALL CREATE ANY WARRANTY OTHER THAN THOSE EXPRESSLY CONTAINED IN THESE TERMS.
•Limitation of Liability
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, NEITHER WE NOR ANY OF OUR DIRECTORS, OFFICERS, SHAREHOLDERS, MANAGERS, MEMBERS, EMPLOYEES, CONTRACTORS, AGENTS, REPRESENTATIVES, OR AFFILIATES (THE “COMPANY PARTIES”) SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, PROFITS, USE OR DATA), WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE AND STRICT LIABILITY) OR ANY OTHER LEGAL THEORY, EVEN IF THE COMPANY PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR RELATING IN ANY WAY TO OUR PROVISION OF (OR FAILURE TO PROVIDE) PRODUCTS OR SERVICES, OR FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR SUBMISSIONS OR DATA, EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED ITS ESSENTIAL PURPOSE. YOU SPECIFICALLY ACKNOWLEDGE THAT THE COMPANY PARTIES ARE NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU. FURTHERMORE, THE COMPANY PARTIES WILL HAVE NO LIABILITY TO YOU OR TO ANY THIRD PARTY FOR ANY THIRD-PARTY CONTENT UPLOADED. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH PRODUCTS IS TO OBTAIN A REFUND, IN OUR SOLE DISCRETION; AND YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH SERVICES IS TO STOP USING THE SERVICES. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE MAXIMUM LIABILITY OF THE COMPANY PARTIES ARISING OUT OF OR RELATING IN ANY WAY TO OUR PROVISION OF (OR FAILURE TO PROVIDE) PRODUCTS OR SERVICES SHALL BE THE ACTUAL PRICE PAID THEREFORE BY YOU. NOTE: CERTAIN JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL, CONSEQUENTIAL OR CERTAIN OTHER TYPES OF DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.
EXTREME MAIDS’ SERVICES AND SITES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. WE ARE NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.
Our Sites are controlled and operated from the Unites States. Our Sites are not subject to the laws or jurisdiction of any state, country or territory other than that of the United States. We do not represent or warrant that any of our Sites, products, and/or services or any part thereof is appropriate or available for use in any particular jurisdiction. Those who choose to access the Sites do so on their own initiative and at their own risk, and are responsible for complying with all applicable laws, rules and regulations. We may limit the availability of our Sites, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.
•Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the State of Florida, United States of America, without regards to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of any State or Federal court located in the County of Hillsborough, Florida, Unites States of America, and waive any jurisdictional, venue or inconvenient forum objections to such courts.
Extreme Maids will not be liable for any delay in performing, or any failure to perform any obligation under this Agreement due to any cause beyond its reasonable control. If we are delayed or prevented from performing any obligation to you by force majeure, our performance of such obligation will be excused for a period equal to (a) the duration of the force majeure event, or (b) the period of delay actually caused by the force majeure event, if longer that the duration of the force majeure event. We will endeavor to provide you with written notice within ten (10) days of the occurrence of any event of force majeure.
If any provisions of these Terms, or the application thereof to any person, place, or circumstance, will be held by a court of competent jurisdiction to be invalid, void or otherwise unenforceable, such provision will be enforced to the maximum extent possible, or, if incapable of such enforcement, will be deemed to be deleted from these Terms, and the remainder of these Terms and such provisions as applies to other persons, places, and circumstances will remain in full force and effect.
No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default, nor will any delay or omission on the part of either party to exercise or avail itself of any right or remedy that it has or may have hereunder operate as a waiver of any right or remedy.
This is the entire agreement between us relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral agreements between us with respect to such subject matter.
We may assign our rights and obligations under these Terms, with or without notice, to (i) any affiliate of Extreme Maids, or (ii) any party or its affiliates that acquire all or substantially all of the assets or stock by merger or otherwise of Extreme Maids or any affiliate of Extreme Maids. These Terms are not assignable, transferable or sublicenseable by you except with our prior written consent.
These Terms may not be modified or amended except as set forth in the introductory section of these Terms.
Any heading or section title contained in this Agreement is inserted only as a matter of convenience and in no way defines or explains any section or provision of these Terms.
We reserve the right, in our sole discretion, to terminate your access to our Sites and to your Account at any time, with or without cause, and with or without prior notice. Without limiting the foregoing, we may terminate your access if you violate the Terms of this Agreement. Upon termination for any reason, your right to access and/or use our Sites and your Account will immediately cease. Upon termination, you will have no further access to, and we may delete, any information, files or materials in or related to your Account. Upon termination, we may delete any and all information, files and materials related to your Account, and we will have no obligation whatsoever to save or make any such information, files, or materials available to you. You agree that we will have no liability whatsoever to you or any other party as a result of a termination of your access to our Sites and to your Account and/or as a result of the deletion of any information, files or material in or related to your account.
Customer Happiness Team
301 W. Platt Street, Suite 16
Tampa, FL 33606
Copyright © 2015. ExtremeMaids.com, LLC. All Rights Reserved.